Libraries matter….here’s 10 ways

10 Ways Libraries Matter in a Digital Age

1. Libraries serve the disenfranchised.
2. Libraries are a gathering place.
3. Libraries are a first step to literacy.
4. Libraries are there for all ages.
5. Libraries help people use the internet.
6. … And libraries help people use the internet better
7. Libraries are interested in your privacy.
8. Libraries are hubs for preserving the past.
9. Libraries are there in a crisis.
10. Libraries offer the human touch.

#10 is where they really got me thinking.  When providing customer service, we can’t just see “another patron”.  We have to see someone who may need more than just finding a book or internet access.


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